Frequently Asked Questions


Getting ready to place an order online? Looking to order a birthday cake? Keep reading!

Options to get your order:

Standard $5 Delivery: Get your order delivered any day, any time. Our standard delivery area includes Conception Bay South, St. John's, Mount Pearl, Paradise, Goulds and Portugal Cove-St. Phillip's. If you’re outside of our standard delivery area please contact us before ordering.

Free Delivery (bi-weekly): We offer free delivery once every two weeks. The next free delivery date is always available in cart and listed in our page banner. Deadline to get your order in for free delivery is 5pm the day before.

Markets: Shop with us in person at our next market! Order pick ups from our next market can be arranged, please message us directly. At this time, we are not able to do cake pick ups from our markets. Information on where to find us next can be found on the bottom of our website home page.

Contact-free Pick up: We will contact you after your order is placed to schedule a pick up time and provide pick up details. Please be respectful of us and our other customers and show up on time for your scheduled pick up time. Please wear a mask.

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Q: Can I stop by your store?

A: We currently operate out of local markets and events and through our website, www.boou.ca. Looking to shop out treats in-person? Stopping by one of our upcoming markets is your best bet!

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Q: I don't live near by. Can I order treats online and get them shipped?

A: Because of the perishable nature of our treats, we do not ship any of our products. Check out the options above on how you can pick up an order.

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Q: How should I store these treats?

A: Our baked treats are made with fresh ingredients, making them a perishable product. We recommend refrigerating them for up to 2 weeks or freezing them for up to 2 months.
Our homemade jerky (chews) are dehydrated and have a much longer shelf life. We recommend storing our jerky in a cool, dry place away from moisture and direct sunlight.

TIP: Try storing your baked treats in the freezer, taking treats down into the fridge as needed. This way you always have fresh, healthy treats on hand. You can even give your pooch frozen treats to keep cool during the warm summer months!

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Q: Are your treats grain free?
 
A: All of our homemade chews are free of grains and contain only one ingredient, making them a great option for dogs with allergies. Our baked treats are made with a wholesome, high fibre whole wheat flour blend. If your dog has an allergy or intolerance to grains, we do offer WHEAT free versions of our regular treat flavours. You can find these in the "Baked Treats" section of our website. 

A note about our ingredients and allergies:
 
Some of our treats and cakes contain common allergens such as peanuts. Because all of our products are made in the same kitchen we are unable to guarantee our treats are "free of" specific ingredients due to potential cross-contamination.

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[NEW] Packaging Free ♻️
We have suspended our packaging free option during COVID-19.


Hold the plastic and help the environment. You now have the option to purchase your dog's favourites packaging free!

How it works: Shop our bulk treats under the category Shop > Treats > Packaging Free ♻️ and place your order with us online. We will then contact you to arrange a pick up or delivery for your order. Easy as that!

  • We will transport your order in own own reusable container.
    Customers must supply their own containers on pick up.
  • If ordering for pick up at our next market, orders must be placed by 5pm the day before to ensure we can fulfill the order.
  • Our popular bundle pricing still applies to our bulk treats. This is our 2/$10, 4/$20, etc.
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