FAQs
Q: How do I get my order?
Order Pick Up
Pick up your order directly from us in CBS. Select "Order Pick up" in cart to choose your 1-hour pick up window. A pick up reminder will be sent via email the day before your scheduled pick up date with details.
Treat Tuesday Delivery
We offer free Tuesday delivery several times a month to our standard delivery area. Place your order by 8pm Sundays to meet the deadline. Orders are delivered drop-and-go between Noon and 8pm. Select "Treat Tuesday Delivery" in cart to choose from our upcoming free delivery dates.
Q: How much notice do you need for a cake order?
THE NEW SHOP: Once our new retail location opens wait times for orders will shorten significantly and we will have products in stock daily to purchase.
NEW Birthday Club Sign up for Birthday Club and receive an email reminder to book your dog's cake along with a 10% off coupon for any birthday treats or toppers to go with your order
Q: The date I want a cake order for isn't available, what should I do?
Q: How do I store these dog treats?
A: Our products are made fresh without additives or preservatives and must be handled and stored like real food. Storage instructions for each product is included on the package directions and product listings:
Refrigerate for up to 5 days or freeze for up to 2 months.
These treats will spoil quickly if stored at room temperature.
Store in a cool, dry place away from moisture for several weeks
Cakes & Cupcakes
Refrigerate in an airtight container for 3-5 days or slice and freeze leftover portions for up to 2 months
Q: Can I stop by the bakery?
Q: Can I buy Boou products anywhere else?
A: Urban Market carries a selection of our products including cupcakes at 330 Lemarchant Road. Please contact Urban Market directly for their current stock.
Q: I don't live near by. Can I order treats and have them shipped?
A: We do not currently ship our products because of their perishable nature.
Q: Can I just buy one cupcake?
Urban Market carries a selection of our products in-store including individual cupcakes. Please contact them directly for their current selection.
Q: Do you take custom orders? I wanted blue icing on my dog's cake.
A: We are not currently accepting custom cake orders. Instead, we offer a curated line of gourmet cakes and cupcakes that can be customized with our cake toppers.
Q: What looks like chocolate in some of the treats?
Important Allergy Information:
Both our facility and products contain allergens such as grains, poultry, eggs and peanuts. We cannot guarantee our products are "free of" any specific ingredients due to potential cross-contamination. We are not able to alter recipes to accommodate specific ingredient requests at this time.
If your dog has an ingredient intolerance or specific dietary restrictions please reach out to us through our customer contact form for further assistance and product recommendations. Specific ingredient lists are available by request only.
Boou Bakery Order Policies
Click here for information on pick up no-shows, refunds, our cancellation policy and more.